VIP CHECK-IN by prior arrangement between 15:00–22:00
CHECK-OUT BY 11:00
Acceptance of these Terms & Conditions of Apartment Rental binds a contract between THE RENTER and VCA VIENNA CITY APARTMENTS® ( herafter VCA ). Please read them carefully before confirming your booking.
THE STATED RATES INCLUDE
DIRECT BOOKERS ON OUR OWN WEBSITE ALSO RECEIVE
THE AMOUNT OF THE PRE-PAYMENT DEPENDS ON THE DURATION AND THE LEAD TIME OF THE RESERVATION
Once a reservation has been confirmed by VCA, the guest is obliged to pay the balance of the rental price 60 days before moving into the property. Non-payment by the due date will be treated as a cancellation and the deposit will be forfeited.
VCA accepts payments by bank transfer and credit card payments by Master Card, Visa and American Express.
In order to avoid credit card fraud the following rules apply:
No reservation may commence without full payment being cleared.
All guests will receive a tax invoice upon arrival.
PICKUP FROM THE AIRPORT IS FREE OF CHARGE FOR RESERVATIONS
All other clients will receive the same quality of service at a low flat rate.
VCA STRONGLY RECOMMENDS THIS SERVICE, BEING MOSTLY OF BETTER QUALITY THAN A REGULAR TAXI.
The client will advise VCA of:
DAILY CLEANING IS INCLUDED ALL DAYS
NEW IMPROVED CANCELLATION RULES FOR DIRECT BOOKERS (in effect from 2020-07-27)
IN ANY OTHER CASE A CANCELLATION CAN ONLY BE MADE IN ACCORDANCE WITH THE TERMS BELOW:
THINGS CAN CHANGE – CONSIDER TAKING OUT TRAVEL INSURANCE
SMOKING IS STRICTLY FORBIDDEN IN ALL ROOMS AND ALL PUBLIC AREAS OF THE BUILDING
VCA WILL ALWAYS CONFIRM A RESERVATION BY E-MAIL
Upon confirmation of the booking clients will be notified about the check-in procedure, the address of the property, the entrance door code, how keys will be obtained, how WiFi can be accessed, recommendations of restaurants and cafés nearby, as well as the name and a 24/7 assistance number of a contact person.
ALL GUESTS WILL BE CHECKED IN PERSONALLY UPON ARRIVAL.
VCA RESPECTS THE PRIVACY OF ALL OUR GUESTS
THE PROPERTY WILL HAVE BEEN INSPECTED PRIOR TO OCCUPATION
Therefore the guest will undertake to:
ON ARRIVAL, EACH APARTMENT WILL REQUIRE A DAMAGE DEPOSIT OF 300 EUR
The damage deposit will be cancelled after check-out as long as there has been no damage to the property.
The client agrees that any open balance must be paid prior to departure otherwise the client's credit card will automatically be debited for the outstanding accounts.
EQUIPMENT AND FACILITIES ARE PROVIDED AT THE DESCRETION OF VCA
Whilst every attempt is made to ensure that such equipment is in working order, should a breakdown or some other situation occur that renders non-essential element unusable, VCA does not take responsibility for replacing or refunding the guest for the lack of use of these equipment or facilities.
The guest must report any inoperative or defective equipment to VCA promptly.
VCA will make every reasonable effort to have repairs made as soon as possible. While every attempt will be made to ensure that all the advertised equipment and appliances are in working order at the commencement of a rental period, no reduction of rent will be issued for a failure of non-essential appliances.
THE ACTUAL PRICE OF THE ACCOMMODATION IS BASED ON THE MAXIMUM NUMBER OF GUESTS PER APARTMENT
ANY CHANGE of number or names of occupants NEEDS THE EXPLICIT APPROVAL OF VCA (and possible additional payments).
The person who booked is considered to be the Lead Renter and will assume full responsibility for all members of the group throughout the rental period. Information or instructions relating to this rental will be communicated to the Lead Renter only.
All guests occupying an apartment are required to show a photo identification upon check-in. Only these persons are allowed to occupy an apartment. Disregarding the number of stated and agreed persons will result in immediate termination without refund, or a €100 per guest per night charge at the discretion of VCA.
All guests are expected to conduct themselves with the same respect for the property and for their neighbors as they would in their own homes (MIDDLE-EUROPEAN STANDARDS ASSUMED).
Loud, disruptive and unruly conduct may be cause for the guest's tenancy to be abruptly halted without refund of payments.
You are welcome to take photos of the apartments for private use and to share them with friends and family.
If a breakdown should occur to fundamental elements such as water systems, plumbing and electrical systems, and major appliances such as stove or refrigerator, every effort will be made to repair or replace, or an appropriate refund will be made for the inconvenience caused.
This does not apply to system breakdown caused by misuse, such as plumbing blockages caused by inappropriate use of sanitary facilities.
The Owner is not liable, nor will provide a refund, for any stoppage of electrical services caused by extreme weather or other circumstances beyond his control.
Similarly, there will be no refund for force majeure and unforeseen events of any origin. This includes, but does not exclude other events of force majeure: Terrorist attacks, plane crashes, nuclear explosions, nuclear accidents, earthquakes, diseases, pandemics, storms of any kind, travel bans, war, war-like conditions, tidal waves and changes in water levels, conditions on neighbouring properties or disturbance by the natural elements of the place, such as flying insects or the animal population.
While VCA will do all possible to accommodate all clients' requests, VCA cannot be held responsible for situations which might affect apartment rentals, such as strikes, delay in arrival, failure of previous guest to vacate or other causes and conditions beyond our control.
VCA is unable to accept responsibility for loss of luggage or valuables, and for injury or illness.
There might be other occasions where problems arise. These must be reported to our office as soon as possible so that VCA has an opportunity to correct the problem. If unreported or reported after the stay has been completed, VCA cannot be held responsible for these incidents.
Should VCA of necessity have to change a client's reservation we guarantee to offer an alternative accommodation of at least similar quality or the client will receive full refund.
In the event of controversy Austrian Law shall apply, all legal proceedings being held in Vienna, Austria. In order to prevent from misunderstandings it is herewith agreed that any exceptions from VCA's 'Terms of Apartment Rental' shall be made in written form only. Communication languages are English and German.
Revised: July 27, 2020